Frequently Asked Questions

Standard orders ship within 2-3 business days and arrive in 5-7 business days. Express shipping gets your shoes to you in 2-3 business days. We'll send tracking information as soon as your order leaves our warehouse.

You have 14 days from delivery to return your order for a refund, and a prepaid return label is included in every order. We do not offer exchanges. Just return your original order and place a new one. Your pair must be unworn and in its original, undamaged box. See our Return Policy for full details.

Yes. You'll receive a tracking number via email as soon as your order ships. You can also track from your account page if you have one.

Wipe with a damp cloth after each wear. Apply leather conditioner every 4-6 weeks. Avoid prolonged exposure to direct sunlight or heat. Store in a cool, dry place with shoe trees to maintain shape.

Select styles feature RemonteTEX, our proprietary water-resistant membrane. Look for the RemonteTEX badge on product pages. Non-RemonteTEX styles should be protected with a water-repellent spray.

We don't recommend machine washing. Wipe canvas styles with a soft brush and mild soap; air dry away from heat. Leather sneakers should never go in the wash.

See our Size Guide for the full Canadian-to-European conversion chart and width fitting tips. Find My Fit on product pages gives style-specific recommendations.

We process orders quickly, usually within 2-3 hours. Contact us at customerservice@remonte.ca or 1-888-222-5730 as soon as possible if you need to change or cancel.

Gift card availability will be confirmed at launch. Please contact customerservice@remonte.ca for the latest information.

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal.

Yes. All payments are processed through Shopify's PCI-compliant payment gateway. We never store your full card details on our servers.

No. Canadian taxes (GST/HST/QST/PST) are calculated and added at checkout based on your shipping address.